Customer Journey

Living + Dining Room with Kids Play Area

Tanu, Bengaluru

Stays in rented 2BHK, works with a leading E-comm firm

We were thinking of remodeling our home since long. Because of our busy schedules we never had the time and energy to plan everything. Then, we came across Mombay and thought of giving it a try with our Living+Dining area planning.

  • Style Profile Quiz

    I took a simple two step quiz on the website, post which Mombay shared my style profile with me.

    My profile was a SCANDINAVIAN FUSION. A detailed description of the same was available for me to go through.

    My first thoughts – the description matches completely. Can it actually transform into my dream home?

  • Project Details and Package Selection

    Room Type: Living+Dining

    Budget: Mix of High and Low

    Service: Celebration with 3D modeling

    I selected the 3D rendering package as we wanted to visualize the products in our room setting before purchasing.

    I shared some pictures of the house along with the layout of the room, with Mombay.

  • Discussion with Stylist

    Next day, we received a call from stylist. While she had some specific questions on the budget, age of kids, etc. I was encouraged to talk about my idea of the room.

    I was okay to experiment with the layout of the room - Just wanted the kids area to gel up well with the living room.

    Also, we were not planning to invest a lot in furniture, so wanted Mombay to use most of our existing furniture only.

  • Design options Received

    After 2 days, we received our first set of designs. We were happily surprised by the work done by our stylist.

    We received 2 looks for our room, along with the corresponding list of recommended products and detailed breakup of the cost estimate.

    Both designs were very different from one another and gave us a fresh perspective of our own space.

  • Follow-up Discussions with Stylist

    I had few subsequent calls with the stylist to fine-tune the design and product recommendations.

    Post this, our final set of designs were shared with us. I am very satisfied with this makeover of my space.

  • Final Designs Delivered

It was a pleasure working with the Mombay team. Our home feels so fresh and new. They guided us throughout, from the initial tests to finding our design profile to the suggestions we received, keeping our current furniture and belongings in mind, along with the needs of my family (we have two young kids). I will use their service again next year for our bedrooms.

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